As a center of hospital outpatient information system, the workstation for physician played a very important role in planning outpatient business flow reasonably.
门诊医生工作站是医院门诊信息系统的中心，对合理规划门诊业务流程起关键作用。
Results: At present, the main problems in the field of hospital foreign affairs management include imperfection of system and lack of proper planning.
结果：目前，医院外事管理的主要问题是体制机制不完善及缺乏目标规划。
In this paper, we focus on how to planning and implementing CRM system in hospital, and address this topic in three main sections.
作者针对医院如何设计和实施客户关系管理(CRM)，提出了必须注意的三个环节。
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